Saya akan mengirim e-mail ke sofia@shopstraightforward.com. Kami akan memeriksa kembali persediaan di gudang kami. Layanan pelanggan kami tersedia dari Senin hingga Sabtu, pukul 9:00 pagi hingga 6:00 sore (Waktu Standar Pasifik/PST).

The product or color I want is not available. What can I do?

Send an e-mail to sofia@shopstraightforward.com.We'll be able to recheck our warehouse for availability. Our customer service is available is Monday to Saturday 9:00 AM to 6:00 PM (PST).

Kami saat ini mengirimkan ke Indonesia. Pusat pemenuhan pesanan kami berlokasi di Jawa Barat, Indonesia.

What countries do you ship to?

We currently ship to Indonesia. Our fulfilment center is based in West Java, Indonesia.

Tarif pengiriman kami berdasarkan wilayah Anda. Silakan klik di sini untuk melihat daftar lengkap tarif pengiriman. Saat ini, kami menggunakan Ninja Van sebagai kurir kami. Kami menawarkan pengiriman gratis untuk pesanan di atas IDR 990.000. Click here.

How much is shipping?

Our shipping rate is based on your regions. Please click here to see the complete list of shipping rates.

We currently use Ninja Van as our courier. We offer free shipping for orders above IDR 990.000.

Kami memproses pesanan dalam waktu 1-2 hari kerja setelah ditempatkan. (Akhir pekan dan hari libur tidak termasuk). Setelah pesanan Anda siap untuk dikirim, konfirmasi pengiriman akan dikirimkan ke email dan nomor kontak Anda. Klik di sini untuk melihat daftar lengkap waktu pengiriman standar per wilayah. Click here.

How long is shipping?

We process orders within 1-2 working days after placing. (Weekends and holidays are not included). Once your order is ready for shipping, a shipment confirmation will be sent to your email and contact number.

Click here for a complete list of the standard shipping time per region.

Anda dapat membayar melalui Cash On Delivery (COD) (melalui Ninja Van), Kartu Kredit/Debit, dan Dompet Elektronik.

How do I pay for my order?

You can pay via Cash On Delivery (thru Ninja Van), Credit/Debit Card, and E-Wallets.

Ya, kami menerima pengembalian dana selama permintaan Anda sesuai dengan kebijakan pengembalian dana kami. Silakan lihat kebijakan pengembalian dana kami dengan mengklik tautan ini. Jika Anda memiliki pertanyaan lebih lanjut, silakan kirim email ke sofia@shopstraightforward.com dan kami akan dengan senang hati membantu Anda. Click here.

Do you accept refunds?

Yes, we do accept refunds provided that your request has met our refunds policy. Kindly see our refund policy by clicking this.

If you have more questions, please email chloe.straightforward@gmail.com and we'll be happy to assist you.

Anda dapat melihat kebijakan pengembalian dana kami dengan mengklik tautan ini. Click here.

Where can I see your refund policy?

You may view our refund policy by clicking this link.

Setelah pesanan atau barang Anda disetujui untuk pengembalian dan pertukaran, kami akan memberikan Anda detail tentang bagaimana cara mengemas barang Anda dan kapan kami akan mengambil barang Anda.

Where do I send the items back for exchange?

Once your order or item is approved for return and exchange, we'll give you the details on how to pack your item and when we'll pick up your item.

Item yang dijual atau mengalami penurunan harga tidak memenuhi syarat untuk ditukar, kecuali jika barang ditemukan mengalami cacat produksi.

Can I exchange items that were bought on sale?

Sale or price dropped items are ineligible for exchange unless the items were found to have a manufacturing defect.

Kami sangat senang mendengar pendapat Anda tentang produk dan layanan kami. Kami dengan sepenuh hati menantikan tanggapan Anda. Silakan kirimkan ulasan produk atau layanan Anda ke sofia@shopstraightforward.com. Kami juga akan segera meluncurkan fitur permintaan ulasan dalam waktu dekat.

I have product and service reviews on Straightforward. Where can I share them?

We'd love to hear what you have to say regarding our product and services. We're all eyes and ears for you. Please send your product or service reviews at sofia@shopstraightforward.com.

We'll also launch our request for a review feature soon.

Kami selalu terbuka untuk talenta baru. Anda dapat melihat daftar lowongan pekerjaan kami di sini. Jika Anda tidak menemukan posisi yang Anda inginkan, jangan ragu untuk mengirimkan surat kepada kami melalui careers@straightforward.ph menyatakan jenis pekerjaan apa yang ingin Anda lakukan bersama kami.

 I want to work at Straightforward. Where can I submit my resume?

We always have room for fresh talent. You may view our list of job openings here. If you don't find a post you like, feel free to send us a letter at careers@straightforward.ph expressing what kind of work you want to do with us.